Are you having a problem with Claims or other issues with an insurance company and your insurer is not paying any attention to your complaint?For those facing problems with life insurance claim settlements, better times are here as IRDA (Insurance Regulatory and Development Authority) has started a new service where you can approach by phone or E-mail. You can now approach the IRDA on its toll-free number or on the contact numbers of special Designated Officers which is available on a click.
IRDA have stepped up the monitoring of grievance management and picking up complaints on a random basis and finding out how the complaint is redressed by the insurer concerned, on regular basis. It has formed Consumer Affairs department to handle grievances and has issued new guidelines for insurance companies with regard to redressal of policyholders' complaints. There are now turn around time (TAT) within which insurance companies are required to redress issues raised by customers, and all Insurance Companies have to adhere this by August 1, 2010.
Policy-holders can also complain directly to their insurer, the status of which is to be reflected on its Web site.The Authority is also monitoring the action taken on these complaints.
Call centre
The IRDA has started a call centre for registering grievances on policy-related matters. It has selected Sparsh BPO Services to provide call centre services which is already operational now.
The call centre will provide an easy and convenient way to bring complaints to the notice of the IRDA. One can call up Toll Free Number 155255 or alternatively E-mail their grievance at complaints@irda.gov.in
IRDA CALL CENTER for Registering a Grievance against Insurance Companies.
TOLL FREE NUMBER : 155255
E-mail : complaints@irda.gov.in
Other Contact information:
Complaints against Non-life insurance companies:
Private Insurers:
Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail ids: complaints@irda.gov.in
Public Sector Insurers:
Mr.R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail ids: complaints@irda.gov.in
Complaints against Life Insurance Companies:
Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail id: complaints@irda.gov.in
In addition, a web-based integrated grievance management system, to be maintained by IT major Wipro, will also be introduced this month. The system would track complaints received by individual insurers through a real-time connectivity with the portals of 43 life and general insurers at any time
In case of dissatisfaction in the manner the complaint was resolved or in case of dispute with the insurer, a policyholder has other options.
Insurance Ombudsman
Policyholders may approach the Insurance Ombudsman in cases of dispute over contracts of value not over Rs 20 lakh. You can find the contact mail address of the Insurance Ombudsman of your region (place of operation of the insurer) from IRDA's Web site.
To him, you can make a complaint not only on delay in settlement of claims but also repudiation of claims, dispute over premium paid or payable, non-issuance of policy document after premium payment and disputes over the way the policy document has been worded. The insurers are required by law to abide by the recommendations made by the Ombudsman. In cases of dissatisfaction with the outcome, the policyholder may go to consumer forums or even a civil court
courtesy;assettreat
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