Modernisation of Post Offices

 Project Arrow has been launched with objective of modernizing the post offices and making visible, tangible and noteworthy differences in the Post Offices’ operations that matter to “Aam Aadmi”. The project envisages upgradation of Post Offices in urban and rural areas both in terms of upgrading and enhancing the quality of service in ‘core areas’ and improving the ‘look and feel.’ The project aims at creating a conducive and friendly work environment both for the staff and the customers visiting the Post Offices, providing all IT enabled services through secure connectivity, improving the service quality levels in the core business areas e.g. Mail delivery, Remittances both electronic and manual and Postal Savings Scheme.



The Project was launched initially on proof of concept basis in 50 post offices in Phase I. After the successful completion of the Phase I, it was implemented in 450 post office in Phase II and in 500 post offices in Phase III across the country including rural areas. In the current financial year Project Arrow is being extended to 500 more post offices across the country. Project Arrow aims at comprehensive improvement of the core operations of the Post Office as well as the ambience in which postal transactions are undertaken. The response of the general public and the staff of the department to the initiatives have been overwhelmingly positive.



The initiative Project Arrow - Transforming India Post has also won the Prime Minister’s award for Excellence in Public Administration for the year 2008-09.



Head Post Offices and important Sub Post Offices located in rural areas are being covered under Project Arrow in a phased manner.



This information was given by the Minister of State for Communications & Information Technology, Shri Gurudas Kamat in written reply to a question in Lok Sabha.

SOURCE;PIB